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Accessible Customer Service Plan

Accessible Customer Service Plan

As a leading manufacturer serving the automatic door market, and a business located in a jurisdiction that mandates extensive accommodation for persons with disabilities, Camden Door Controls maintains a customer accessibility plan. This plan includes facilities, support staff and staff training.

Assistive devices:

We ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication:

We communicate with people with disabilities in ways that take into account their disability.

Service animals:

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons:

A person with a disability who is accompanied by a support person is allowed to have that person accompany them on our premises.

Fees will not be charged for support persons for admission to Camden Door Controls premises.

Notice of temporary disruption:

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities using our washroom, Camden Door Controls will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice is placed at Reception.

Training for staff:

Camden Door Controls provides training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Feedback process:

Customers who wish to provide feedback on the way Camden Door Controls/Entrex provides goods and services to people with disabilities can e-mail csr@camdencontrols.com. All feedback will be directed to Heidi Goldberg. Customers can expect to hear back within 10 business days. Complaints will be addressed according to our organization's regular complaint management procedures.



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