We Welcome Back Shauna Lewis,
CS Representative
Shauna rejoined our customer service department in November, from maternity leave. Shauna's return has given us the opportunity to reorganize our CS department to draw on the unique strengths of each member of the team - and service our customers better.
Customer Service Directory
Roderick Ali (Ext. 235)
Promoted to Manager, Customer Service.
Rod is the 1st point of contact for product and application inquiries.
Shauna Lewis (Ext. 228) CS Representative
Primary sales and marketing representative that supports our network of regional sales representatives. In addition, Shauna will be active in consistent outreach to our distributors.
John Ross (Ext. 231)
Technical Support Manager
John provides a senior level of product and installation support and takes calls that have been escalated from either Rod or Shauna.
Nicole Ramsey
(Ext. 238) CS Representative
Nicole maintains our contact database, assists with fulfilling literature requests and conducts outreach to our large base of installers.
Paul Truong (Ext. 243)
Data entry, logistics & support
Paul helps us insure that your order is delivered complete and on-time. He is also available to take Customer Service calls when Rod or Shauna are unavailable - so your call is always answered promptly.
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